Incedo

IT Infrastructure

Our infrastructure practice will help you derive the cost-saving and efficiency-boosting benefits of emerging services like virtualization, cloud management and BYOD.

 

Network Services

We make setting up your network infrastructure easy by designing a system based on your needs and implementation timeline. We takeover complete management of your network services to help ensure your employees receive the support they need to do their jobs.

  • Application networking
  • Information security
  • Unified communication
  • 24x7 network operations
  • Help desk services
  • Technical assistance

Remote Infrastructure Management

As part of our full-service of remote infrastructure management offerings, we provide ITIL-based managed services support for applications, databases, servers and storage.

Level 1 Support

  • Batch job scheduling and execution
  • Housekeeping jobs/log management
  • Monitoring services
  • Upgrades & software distribution

Level 2 Support

  • Backup & recovery
  • Build, maintenance & patching
  • Security and system administration

Level 3 Support

  • BCP & architecture/design
  • DC/ DR failover
  • System performance & capacity planning

Professional Cloud Services

In order to help get your cloud services up and running, we asses and recommend the most optimal cloud service provider ( AWS, Azure, Rackspace, etc.) and design a roadmap for prioritization and implementation of the business case.

  • Formulate cloud strategy
  • Identify opportunities for leveraging cloud computing
  • Identify potential cloud computing deployment models (private, public, hybrid)
  • Migration & enablement
  • Monitoring and management of cloud applications
  • Optimization Services
 
  • representative work

    Service Desk Improvements for Diversified Business Group

    Improved service levels and reduced costs by running a centralized service desk that manages operations and provides support across 300 locations for over 18,000 users. Level 1 and Level 2 requests are managed centrally, all Level 3 escalations are routed to a decentralized team of specialists.

  • representative work

    Operations Management for U.S. Tier 1 Bank

    We manage the operations and hosting of a business critical payments product that services high-value corporate customers one of the largest Tier 1 banks in the U.S. Our team provides 24*7 technical and operational support, L1 support team is based out of the client’s NJ office, the L2 support team (consisting of DBAs, System & Network Administrators) is based out of India.

  • representative work

    End-to-End Security Audit for Middle Eastern Bank

    As part of an end-to-end IT security audit and risk assessment for one of the largest banks in the Middle East, we conducted vulnerability assessments and penetration testing of their mission critical public-facing applications and network. Assessment methodology included system checks, simulated attacks, dumpster drive, social engineering & various other techniques.

Get in touch to learn more and see how we can help you.

Kiran Acharya Vice President
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Our Expertise

  • Cloud
    Services to maximize flexibility and scalability
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  • Financial Services
    Diversified technology experience in the services domain
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  • Life Science
    Data and analytics services for commercial operations
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  • Business Process Services
    Quick return on your outsourcing spend
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Our Passion for Innovation

is What Drives Us

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