We make setting up your network infrastructure easy by designing a system based on your needs and implementation timeline. We takeover complete management of your network services to help ensure your employees receive the support they need to do their jobs.
As part of our full-service of remote infrastructure management offerings, we provide ITIL-based managed services support for applications, databases, servers and storage.
Level 1 Support
Level 2 Support
Level 3 Support
In order to help get your cloud services up and running, we asses and recommend the most optimal cloud service provider ( AWS, Azure, Rackspace, etc.) and design a roadmap for prioritization and implementation of the business case.
Service Desk Improvements for Diversified Business Group
Improved service levels and reduced costs by running a centralized service desk that manages operations and provides support across 300 locations for over 18,000 users. Level 1 and Level 2 requests are managed centrally, all Level 3 escalations are routed to a decentralized team of specialists.
Operations Management for U.S. Tier 1 Bank
We manage the operations and hosting of a business critical payments product that services high-value corporate customers one of the largest Tier 1 banks in the U.S. Our team provides 24*7 technical and operational support, L1 support team is based out of the client’s NJ office, the L2 support team (consisting of DBAs, System & Network Administrators) is based out of India.
End-to-End Security Audit for Middle Eastern Bank
As part of an end-to-end IT security audit and risk assessment for one of the largest banks in the Middle East, we conducted vulnerability assessments and penetration testing of their mission critical public-facing applications and network. Assessment methodology included system checks, simulated attacks, dumpster drive, social engineering & various other techniques.