Our Data services are steered by well laid out processes and a centralized governance structure. This allows us to manage your data and service you with agility and flexibility. Better data ultimately leads to better customer and business insights for you!
With more than a decade of experience, our technical service desk focuses on enhancing customer and employee experience by providing prompt issue resolution at reduced costs through efficient resource utilization. Our clients include both Enterprise as well as end-customers.
We create new avenues of growth and convert prospects into customers, generate additional revenue for your business and improve existing processes. We provide end-to-end support to our clients including helping develop the right customer service strategy to integrate people, processes and technology to maximize relationships across the product lifecycle.
We provide high-quality transcription services, including speech to text, customized to your specific business needs. Our Transcription services cut across automated as well as manual processing. You specify the turn-around-time and we will meet or beat the deadlines with the highest levels of accuracy.
Data Governance and Stewardship for Sunshine Act Compliance
Our client needed to capture accurate spend data as per Sunshine Act Compliance and submit aggregate spend reports within defined timeline. Our solution included deployment of a knowledge bank, setup of a maker checker process to handle high volume, critical data.
Improved Lead Quality for Property e-Commerce Portal
We helped build a better customer engagement model by conducting targeted focus groups, mapping the customer’s needs, enhancing the quality of outbound chats to better meet user expectations and ensuring timely resolution and feedback from email complaints in order to improve overall customer experience and satisfaction levels.
Technical Support for Global Telecom Company
Our delivery model leverages a blend of onsite and offshore resources to provide 24x7 end-to-end support to our client’s end customers. We have successfully implemented an organization wide roll-out of a multi-channel helpdesk and online ticketing tool to service customer requests.